Main Content
Best International Web Support Sites, 2007 edition
Overview
Download the Table of Contents
The 2007 Best International Web Support Sites Report is now available with the winning essays submitted by Cathay Pacific Airlines, Cisco Systems, CX Agents, Dell, HP, McAfee and Sony. Including opinions from the independent judges, the report highlights ways to implement effective international support sites. It also identifies key issues and common problems (and how to solve them) that may arise when implementing these sites.
Why Order
Benefits for Support Executives
Read this report to benchmark your international support strategy against those used by leading companies (1) to support their international customers, (2) to save time and money through implementing integrated web support sites and (3) to build brand loyalty.
Benefits for Web Site Developers, Implementers and Localizers
Use this report to find out the latest techniques for designing, building and maintaining integrated international web support sites that are easy to localize and to maintain. Topics covered include usability, personalization, interactivity, knowledgebases and localized search. Learn from the winners themselves the “do’s and don’ts” of international web support through their detailed essays, written in their own words.
Purchase Options
The report is available as a PDF only through the LISA site. It is available to all LISA introductory, corporate, and sponsor members as a free download. LISA Industry Professional members and members of ASP are eligible for a substantial discount from non-member prices.
Introductory, Corporate and Sponsor members: download
The 2006 Awards Report has been reduced in price and is available here.
